Frequently Asked Questions
What products do you offer?
Gikboup offers DIY craft supplies, rhinestones, pearls, resin charms, acrylic vase fillers, and craft kits for creative projects and decoration.
How can I place an order?
Browse our products, select the available option or color, add the item to your cart, and complete checkout with your shipping and payment information.
Where do you ship from?
Orders are fulfilled from our warehouse in Pujiang, Zhejiang, China.
How long does shipping take?
Shipping times depend on the destination, shipping method, and order processing time. The available shipping options and estimated delivery times are shown at checkout.
Can I track my order?
When tracking is available, tracking information will be sent to the email address provided with your order.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will review your request based on the order status.
What should I do if my order arrives damaged or incomplete?
Please contact us with your order number and clear photos of the package and products. We will review the issue and provide further assistance.
How can I contact Gikboup?
Please visit our Contact Us page and complete the contact form. Include your order number when contacting us about an existing order.